My purchasing experience was fantastic. After seeing how I sat on a particular piece of furniture, I was shown a piece that fit me perfect for my back and neck. Choosing upholstery was made easier based on what I liked, I was shown combinations of fabrics held side by side with different selections from which to choose. I was then shown my selections on the computer to get a visual of how it would look. I was told furniture would arrive close to 4:00. It arrived at 4:00. The persons that delivered the furniture were pleasant, explaining labels that told what the upholstery names were, in the event I ordered other furniture and wanted to use the same patterns. The old furniture was wrapped in plastic (in case of inclement weather) and taken to the curb for pick-up. They were quick and efficient.